Let’s say you see a sprinkler gone awry in the community landscape. Or something amiss at The Ledge. What do you do? Who do you tell?
There’s a quick, easy, and fully online community concern form that’s your best bet. You’ll need to include your contact info, address, and details about your concern (photos, too, if you have them).
Once you hit submit a ticket will be created to help ensure your concern is trackable, which will be assigned to the Veramendi Community Life team. You’ll get an email confirmation of your submission, and in a timely manner — two business days at most, but often sooner — the team will reach out to you with info on how the concern will be addressed.
Why should I submit the form?
Veramendi is a vibrant, growing community so we need everyone’s help when it comes to maintaining your neighborhood’s unique character and high-quality standards.
As a resident, you’re out in the community. You’re our eyes and ears. And you can help report community concerns that require the attention of the Veramendi Community Life team. Plus, upholding Veramendi’s undeniable curb appeal is what will keep your home value high.
When should I submit it?
Here are a few common scenarios when it’s best to submit one.
Community landscape
If you spot an overgrown parkway tree or an irrigation issue (flooding, blocked sprinklers, etc.), send in a community concern form. We’ll have our landscape partner take a look and make any needed repairs.
Amenity maintenance
If you see something at The Ledge (splash pad malfunctioning, broken furniture, etc.) or a neighborhood park (broken swing, overgrown shrubs, lifeless trees, etc.) alert us through the concern form.
Compliance
While it’s best practice to chat with your neighbor first, if you need help with a compliance violation (let’s say your neighbor has now stationed their 40-foot RV right in front of your house), let us know.
When is the form not appropriate?
This is a biggie, because not every issue is right for a community concern. If you spot suspicious activity, like trespassing or vandalism, you’ll need to contact the Comal County Sheriff’s Office non-emergency line at 830-620-3400 or file a report online. For barking dog complaints, contact Comal County Animal Control at 830-608-2016.
It’s important to note, if you have a safety concern or feel that you or someone else may be in danger, always call 9-1-1.